It is becoming easier to hold people accountable these days. The PR professionals with big budgets can’t do much in the face of some pointed and well-executed criticism on YouTube, this time from Dave Carroll.
“This struck a chord with us,” said a spokeswoman for United. “We are in conversation with one another to make what happened right.”
No kidding. With YouTube views in six figures, what United thought was just Dave Carroll’s petty problem is becoming United’s public relations nightmare.

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Awesome video! This guy could even make my lyrics sound good. I will send them to him.